Global (Europe) - Issue with access to Users, Roles and Account pages on Customer Portal

The issue has been successfully resolved, and the service is once again operational.

Users might have encountered errors when trying to access the Users, Roles, and Accounts pages in the Account Settings section of the Customer Portal. Initially observed in the Europe Data Center, similar issues were later identified in the Saudi Arabia Data Center. Both have now been stabilized.

Start (UTC): 15 October 2025 17:00
End (UTC): 16 October 2025 05:11

Impact: Users may have encountered errors when attempting to access the Users, Roles, and Accounts pages within the Account Settings section of the Customer Portal.

A fix has been implemented and we are monitoring the results.

We are currently observing an issue on the Customer Portal affecting the Account Settings section.

Users may experience intermittent errors when accessing the Users, Roles, and Accounts pages.

Our team is investigating the issue and more details will be shared in the next updates.