Global (Europe) - Customer Portal Service Degradation

Dear Customer,

The issue that was affecting Customer Portal log-in, as well as overall traffic processing across multiple channels on the Global (Europe) data center, which resulted in delays and affected access to the portal’s white-label and Flows views, has now been resolved. The main platform degradation has been addressed; however, please note that some isolated cases may still persist.

Our developer team is actively reviewing these individual cases, and we are committed to resolving any outstanding issues as quickly as possible. If you continue to experience any problems related to the impact outlined below and require urgent assistance, please reach out to our support team at support@infobip.com for manual support.

Start (UTC): 02 February 2026, 12:58
End (UTC): 02 February 2026, 16:55
Impact: You may have experienced problems logging into the Portal, accessing whitelabeled URLs, visualizing Flows, or noticed delays in traffic processing across multiple channels on the Global (Europe) data center.

Thank you for your understanding and patience.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on the fix. Upon further investigation we can confirm that in addition to Customer Portal, the incident also affected overall traffic processing across multiple channels on the Global (Europe) data center that are reflected in the form of delays.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

We are continuing to investigate this issue.

We are currently experiencing issues with Customer Portal services. You might experience issues while using the portal and its services and receive errors while trying to login.