Outage in iQmetrix

Payment Processing Errors

Resolved Major
September 20, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received reports of errors during processing payments. Our team is aware of the issue and is currently investigating. We are seeing an increased amount of retries and errors on processing. Additional updates will be provided moving forward.
Components affected
iQmetrix Integrated Payments
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/20/2024 07:45PM

This incident has been resolved.

MONITORING 10 months ago - at 09/20/2024 07:22PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 09/20/2024 07:01PM

Issues with Payment Processing within RQ have had a fix implemented and we are currently monitoring.

IDENTIFIED 10 months ago - at 09/20/2024 06:46PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 09/20/2024 06:39PM

Our team has identified the issue and are currently working on allocating more resources to the impacted service. Telemetry is showing improvement with additional mitigation processes. We will continue to provide updates on full resolution.

INVESTIGATING 10 months ago - at 09/20/2024 06:22PM

We have received reports of errors during processing payments. Our team is aware of the issue and is currently investigating. We are seeing an increased amount of retries and errors on processing. Additional updates will be provided moving forward.

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