Ironclad Outage History

Ironclad's Smart Imports feature experienced errors during metadata prediction processing, affecting records uploaded through the system. The issue impacted CLM North America (NA1) and Repository components for 1.9 hours. A fix was deployed and the errors were resolved, with continued monitoring to ensure stability.

Ironclad experienced degraded performance with their document conversion subprocessor, causing some users to encounter errors when interacting with PDFs. The incident affected CLM North America (NA1) and Workflows components for 7 hours. Engineering implemented a fix that restored normal PDF functionality, with monitoring in place to ensure continued stability.

Ironclad experienced an issue where workflow forms appeared blank when users attempted to launch workflows. The incident affected the Workflows and CLM North America (NA1) components for 1.6 hours. The service has been restored to normal operation.

Ironclad's Smart Import service experienced intermittent errors for 3.4 hours, causing failed imports and 503 errors when users attempted to process documents. The engineering team deployed a mitigation that restored normal operation and eliminated the customer-facing errors. The service returned to normal functionality with continued monitoring to ensure stability.

Ironclad experienced a 5-minute issue where Smart Imports and uploads to Jurist would fail after retry attempts instead of completing successfully. The problem has been resolved and all services are now operational.

Ironclad experienced degraded performance affecting Smart Import and Jurist services, causing some document imports to fail with extraction errors instead of completing successfully. The issue impacted Repository, Workflows, and CLM systems across both Europe (EU1) and North America (NA1) regions. The incident lasted 12 minutes while the team investigated the performance degradation.

Ironclad experienced slow load times and degraded performance affecting CLM North America (NA1), Repository, and Workflows components for 6.1 hours. The service team investigated the performance issues and implemented a fix. The incident was resolved with ongoing monitoring to ensure stability.

Ironclad experienced slow load times and degraded performance affecting CLM North America, Workflows, and Repository components for 54 minutes. Users reported being unable to sign contracts and the application being completely inaccessible. A fix was implemented and the service was restored to normal operation.

PDF-to-DOCX conversion functionality failed on Ironclad's EU1/Europe Production environment, causing errors in both the Jurist and Ironclad Editor services. The issue persisted for 44.7 hours before a fix was implemented and the team began monitoring the results.

A PDF-to-DOCX conversion issue on EU1/Europe Production caused errors in Jurist and the Ironclad Editor for 22.1 hours. The team implemented a fix and is monitoring the results to ensure the conversion functionality is restored.