Ironclad Outage History

Ironclad experienced platform latency issues affecting CLM North America, Repository, and Workflows components for 3.4 hours. Users encountered difficulties updating workflows and records, with some receiving "Something is not working" error messages. The incident was classified as minor and the team investigated the latency problems.

Ironclad identified an authentication issue in their latest Salesforce Managed Package that affected CLM Dependencies and mailgun API, causing connection problems for users who had already upgraded. The company advised customers to pause any pending upgrades to maintain integration stability while they worked on a fix. After 17 hours, the issue was resolved with the release of managed package version 3.7.7, which became available for download.

Ironclad's Smart Imports feature experienced errors during metadata prediction processing, affecting records uploaded through the system. The issue impacted CLM North America (NA1) and Repository components for 1.9 hours. A fix was deployed and the errors were resolved, with continued monitoring to ensure stability.

Ironclad experienced degraded performance with their document conversion subprocessor, causing some users to encounter errors when interacting with PDFs. The incident affected CLM North America (NA1) and Workflows components for 7 hours. Engineering implemented a fix that restored normal PDF functionality, with monitoring in place to ensure continued stability.

Ironclad experienced an issue where workflow forms appeared blank when users attempted to launch workflows. The incident affected the Workflows and CLM North America (NA1) components for 1.6 hours. The service has been restored to normal operation.

Ironclad's Smart Import service experienced intermittent errors for 3.4 hours, causing failed imports and 503 errors when users attempted to process documents. The engineering team deployed a mitigation that restored normal operation and eliminated the customer-facing errors. The service returned to normal functionality with continued monitoring to ensure stability.

Ironclad experienced a 5-minute issue where Smart Imports and uploads to Jurist would fail after retry attempts instead of completing successfully. The problem has been resolved and all services are now operational.

Ironclad experienced degraded performance affecting Smart Import and Jurist services, causing some document imports to fail with extraction errors instead of completing successfully. The issue impacted Repository, Workflows, and CLM systems across both Europe (EU1) and North America (NA1) regions. The incident lasted 12 minutes while the team investigated the performance degradation.

Ironclad experienced slow load times and degraded performance affecting CLM North America (NA1), Repository, and Workflows components for 6.1 hours. The service team investigated the performance issues and implemented a fix. The incident was resolved with ongoing monitoring to ensure stability.

Ironclad experienced slow load times and degraded performance affecting CLM North America, Workflows, and Repository components for 54 minutes. Users reported being unable to sign contracts and the application being completely inaccessible. A fix was implemented and the service was restored to normal operation.