Ironclad Outage History

Ironclad's Smart Import service experienced intermittent errors for 3.4 hours, causing failed imports and 503 errors when users attempted to process documents. The engineering team deployed a mitigation that restored normal operation and eliminated the customer-facing errors. The service returned to normal functionality with continued monitoring to ensure stability.

Ironclad experienced a 5-minute issue where Smart Imports and uploads to Jurist would fail after retry attempts instead of completing successfully. The problem has been resolved and all services are now operational.

Ironclad experienced degraded performance affecting Smart Import and Jurist services, causing some document imports to fail with extraction errors instead of completing successfully. The issue impacted Repository, Workflows, and CLM systems across both Europe (EU1) and North America (NA1) regions. The incident lasted 12 minutes while the team investigated the performance degradation.

Ironclad experienced slow load times and degraded performance affecting CLM North America (NA1), Repository, and Workflows components for 6.1 hours. The service team investigated the performance issues and implemented a fix. The incident was resolved with ongoing monitoring to ensure stability.

Ironclad experienced slow load times and degraded performance affecting CLM North America, Workflows, and Repository components for 54 minutes. Users reported being unable to sign contracts and the application being completely inaccessible. A fix was implemented and the service was restored to normal operation.

PDF-to-DOCX conversion functionality failed on Ironclad's EU1/Europe Production environment, causing errors in both the Jurist and Ironclad Editor services. The issue persisted for 44.7 hours before a fix was implemented and the team began monitoring the results.

A PDF-to-DOCX conversion issue on EU1/Europe Production caused errors in Jurist and the Ironclad Editor for 22.1 hours. The team implemented a fix and is monitoring the results to ensure the conversion functionality is restored.

PDF-to-DOCX conversion failures on Ironclad's EU1/Europe Production environment caused errors in the Jurist and Editor components, affecting CLM Europe and Workflows for 47.1 hours. The incident impacted users' ability to convert PDF documents to DOCX format within the platform. A fix was implemented and the team monitored the results to ensure resolution.

Ironclad experienced a major incident where Document OCR functionality failed due to rate limits being reached, causing errors in Smart Import, Run AI, and Intake Agent features. The issue affected Workflows and Repository components, preventing proper PDF document processing. The problem was resolved after 45 minutes by adjusting the OCR rate limits, with continued monitoring in place.

Ironclad experienced PDF-to-DOCX conversion errors that caused issues in the Editor and Jurist components, affecting workflows for 45.9 hours. As a precautionary measure, PDF editing and PDF-based compare functionality were temporarily disabled during the incident. The issue was identified and a fix was implemented to resolve the conversion problems.