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Outage in Iterable

Ingestion Delay

Resolved Minor
June 30, 2022 - Started almost 4 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing ingestion delays across multiple clusters. We are investigating this issue. This impact will result in Campaign Analytics loading slower, uploads taking longer than normal to, and Journeys slower to show users in the journey.
Components affected
Iterable Web Application Iterable Analytics Processing

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 06/30/2022 07:39PM

The steps to resolve that our engineering team has implemented look to have worked.
We are still monitoring this issue as Iterable catches up with the delay.

IDENTIFIED almost 4 years ago - at 06/30/2022 06:59PM

We have identified the cause of the ingestion lag and have taken steps to mitigate it. Iterable is still catching up from the previous delay. We will still see some delays. However, everything is currently improving.

INVESTIGATING almost 4 years ago - at 06/30/2022 06:32PM

We are currently experiencing ingestion delays across multiple clusters. We are investigating this issue.
This impact will result in Campaign Analytics loading slower, uploads taking longer than normal to, and Journeys slower to show users in the journey.

Latest Iterable outages

Journey pages are not responding - 11 days ago
Elevated API Error Rates in US Region - 13 days ago
Ingestion and processing delay - about 1 month ago
Customers on c102 are experiencing degraded performance - about 1 month ago
Proof Send Functionality Degraded - about 1 month ago

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