Outage in Iterable

Ingestion Delay

Resolved Minor
June 30, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing ingestion delays across multiple clusters. We are investigating this issue. This impact will result in Campaign Analytics loading slower, uploads taking longer than normal to, and Journeys slower to show users in the journey.
Components affected
Iterable Analytics Processing Iterable Web Application
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/30/2022 07:39PM

The steps to resolve that our engineering team has implemented look to have worked.
We are still monitoring this issue as Iterable catches up with the delay.

IDENTIFIED almost 3 years ago - at 06/30/2022 06:59PM

We have identified the cause of the ingestion lag and have taken steps to mitigate it. Iterable is still catching up from the previous delay. We will still see some delays. However, everything is currently improving.

INVESTIGATING almost 3 years ago - at 06/30/2022 06:32PM

We are currently experiencing ingestion delays across multiple clusters. We are investigating this issue.
This impact will result in Campaign Analytics loading slower, uploads taking longer than normal to, and Journeys slower to show users in the journey.

Latest Iterable outages

Queries to data stored on C120 cluster are failing - 17 days ago
Ingestion Delay on Clusters 100 and Above - about 2 months ago
Degraded Performance with Campaign Sends, Scheduled Journeys and Exports - about 2 months ago
Journeys are having issues fetching, creating and saving journeys. - 2 months ago
ingestion delays on c22 - 4 months ago

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