Outage in Iterable

API ingestion failure

Resolved Minor
January 26, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Beginning at approximately 7:44 PM PST customers may have experienced API ingestion delay across multiple endpoints. As of approximately 8:41 pm PST here we have seen SSL handshake failure and team is investigating to resolve the issue. If you have any questions or believe you were impacted during this incident window please reach out to support@iterable.com or your customer success manager
Components affected
Iterable API

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/27/2024 06:39AM

The issue has been resolved by rotating the expired certificates, and the previously observed ingestion lag has subsided.

IDENTIFIED almost 2 years ago - at 01/27/2024 06:12AM

The ingestion delay is still ongoing, and the team is in the process of updating the expired certificates.

INVESTIGATING almost 2 years ago - at 01/27/2024 05:55AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/27/2024 04:47AM

Beginning at approximately 7:44 PM PST customers may have experienced API ingestion delay across multiple endpoints. As of approximately 8:41 pm PST here we have seen SSL handshake failure and team is investigating to resolve the issue. If you have any questions or believe you were impacted during this incident window please reach out to support@iterable.com or your customer success manager

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