Outage in Iterable

API ingestion failure

Resolved Minor
January 26, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Beginning at approximately 7:44 PM PST customers may have experienced API ingestion delay across multiple endpoints. As of approximately 8:41 pm PST here we have seen SSL handshake failure and team is investigating to resolve the issue. If you have any questions or believe you were impacted during this incident window please reach out to support@iterable.com or your customer success manager
Components affected
Iterable API

Need to monitor Iterable outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/27/2024 06:39AM

The issue has been resolved by rotating the expired certificates, and the previously observed ingestion lag has subsided.

IDENTIFIED over 1 year ago - at 01/27/2024 06:12AM

The ingestion delay is still ongoing, and the team is in the process of updating the expired certificates.

INVESTIGATING over 1 year ago - at 01/27/2024 05:55AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/27/2024 04:47AM

Beginning at approximately 7:44 PM PST customers may have experienced API ingestion delay across multiple endpoints. As of approximately 8:41 pm PST here we have seen SSL handshake failure and team is investigating to resolve the issue. If you have any questions or believe you were impacted during this incident window please reach out to support@iterable.com or your customer success manager

Latest Iterable outages

Platform Impact – Third-Party Vendor Disruption (Regional) - 7 days ago
Incident Status Update: Journey Exit Malfunction - 18 days ago
Catalog Service Disruption - about 1 month ago
[Europe] 504 Errors on Data Export API (EU) - about 1 month ago
Iterable Auth service degraded - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook