Outage in Jira Software

All Jira products experiencing degradations

Resolved Major
May 20, 2025 - Started 3 days ago - Lasted about 11 hours
Official incident page

Need to monitor Jira Software outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jira Software, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/21/2025 12:42AM

Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users.

MONITORING 2 days ago - at 05/20/2025 10:07PM

We continue to deploy the solution to our production environment. Many customers will see the issues resolved. We will continue to provide updates as the solution deployment continues.

IDENTIFIED 2 days ago - at 05/20/2025 08:57PM

A solution has been tested and validated and is currently being deploy to our production environment. We expect the solution to be fully rolled to our production environment within the next 5 hours. We are still investigating the root cause and will provide an update when we have this information.

INVESTIGATING 2 days ago - at 05/20/2025 07:33PM

We are still continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.

INVESTIGATING 2 days ago - at 05/20/2025 06:25PM

We are continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.

INVESTIGATING 2 days ago - at 05/20/2025 04:37PM

We are continuing to investigate issues with the Jira degradation and will provide updates as we learn more.

INVESTIGATING 3 days ago - at 05/20/2025 02:14PM

We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook