Outage in Jira Software

All Jira products experiencing degradations

Resolved Major
May 20, 2025 - Started 5 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/21/2025 12:42AM

Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users.

MONITORING 5 months ago - at 05/20/2025 10:07PM

We continue to deploy the solution to our production environment. Many customers will see the issues resolved. We will continue to provide updates as the solution deployment continues.

IDENTIFIED 5 months ago - at 05/20/2025 08:57PM

A solution has been tested and validated and is currently being deploy to our production environment. We expect the solution to be fully rolled to our production environment within the next 5 hours. We are still investigating the root cause and will provide an update when we have this information.

INVESTIGATING 5 months ago - at 05/20/2025 07:33PM

We are still continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.

INVESTIGATING 5 months ago - at 05/20/2025 06:25PM

We are continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.

INVESTIGATING 5 months ago - at 05/20/2025 04:37PM

We are continuing to investigate issues with the Jira degradation and will provide updates as we learn more.

INVESTIGATING 5 months ago - at 05/20/2025 02:14PM

We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.

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