Outage in Jumio

2022-11-25 Service Instability with Identity verification Web Client (U.S./EU/SGP)

Resolved Minor
November 25, 2022 - Started about 2 years ago - Lasted 39 minutes
Official incident page

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Outage Details

We’re really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The liveness step will show 'please wait' message. The issue is affecting the accounts where the domain name prefix is not defined. We would request to perform the following steps in your Jumio portal account if the domain name prefix is currently not defined. 1. Go to Settings => Identity Verification =>Application Settings. 2. Specify a subdomain in the "Domain name prefix" field, click on save, and click on the "submit" button when it asks the authorise the action. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com
Components affected
Jumio Identity Verification Web Jumio Identity Verification Web Jumio Identity Verification Web
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/25/2022 05:28AM

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification Web client services are fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

MONITORING about 2 years ago - at 11/25/2022 05:26AM

A fix has been implemented and we are monitoring the situation.

IDENTIFIED about 2 years ago - at 11/25/2022 04:56AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 11/25/2022 04:51AM

We’re really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The liveness step will show 'please wait' message. The issue is affecting the accounts where the domain name prefix is not defined.

We would request to perform the following steps in your Jumio portal account if the domain name prefix is currently not defined.

1. Go to Settings => Identity Verification =>Application Settings.
2. Specify a subdomain in the "Domain name prefix" field, click on save, and click on the "submit" button when it asks the authorise the action.

Our engineering team is actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com

Latest Jumio outages

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2024-08-19 Service Instability for Verification for SDK (US) - 4 months ago
Delay in Processing Identity Verification Transactions (US) - 5 months ago
2024-07-09 Service Instability for Verification (EU) - 6 months ago

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