Outage in Jumio

2023-05-26 Service Instability with Liveness capability service for V3/KYX

Resolved Minor
May 26, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our Identity Verification service affecting all our DCs. We currently are aware that the Liveness Capability is currently resulting in a "WARNING" with a "BAD_QUALITY" label for all API transactions involving Identity verification. We know this is customer-impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio performNetverify API Jumio performNetverify API Jumio performNetverify API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/26/2023 05:31PM

We are pleased to inform you that the recent instability has been resolved, and the affected Liveness Capability of our Identity Verification service through API is fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED over 1 year ago - at 05/26/2023 02:37PM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with our Identity Verification service affecting all our DCs. We currently are aware that the Liveness Capability is currently resulting in a "WARNING" with a "BAD_QUALITY" label for all API transactions involving Identity verification. We know this is customer-impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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