Outage in Kayako
Slow performance and reply-merge issues
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
The issue has been resolved.
We believe the issue is currently resolved, but we are still actively monitoring the servers. The customers are advised to check their instances and confirm that they are fully operational.
We have identified a probable root cause of the issue affecting the performance on some specific Kayako instances. Our team is actively working on resolving it to restore optimal functionality as quickly as possible. Thank you for your patience and understanding. We will provide further updates as soon as more information becomes available.
We are continuing to investigate this issue.
We have been made aware of an issue related to Slow performance on some specific Kayako Instances.
We are currently investigating this and will get back to you as soon as we have more information to share.
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