Outage in Kayako
Elevated response times for ticket creation and reply actions
Resolved MinorIncident Report
We are currently investigating reported slowness when creating or replying to tickets.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/02/2026 11:28PM
The issue causing elevated response times for ticket creation and reply actions has been resolved.
Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels.
We will continue to monitor the platform to ensure stability.
Thank you for your patience while we worked through this issue.
MONITORING
18 days ago - at 06/02/2026 08:56PM
The incident has been resolved, and we are monitoring the situation
INVESTIGATING
18 days ago - at 06/02/2026 03:43PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 06/02/2026 03:41PM
We are currently investigating reported slowness when creating or replying to tickets.
Latest Kayako outages
AWS Degraded – Multiple Services in US-East-1 Region - 8 months ago
Slow performance and reply-merge issues - over 1 year ago
Triggers page is currently failing to load - over 1 year ago
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