Outage in Kayako
Kayako Service Disruption – Platform-Wide API and UI Failures
Resolved MajorIncident Report
We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/28/2026 07:29PM
This incident has been resolved. Kayako services have been operating normally since 22:40 UTC on October 27
MONITORING
4 days ago - at 10/27/2026 10:45PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 10/27/2026 09:47PM
We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.
Latest Kayako outages
Delayed or failed reply sending on US instances - 18 days ago
AWS Degraded – Multiple Services in US-East-1 Region - about 1 year ago
Slow performance and reply-merge issues - almost 2 years ago
Triggers page is currently failing to load - almost 2 years ago
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