Outage in Kayako
AWS Degraded – Multiple Services in US-East-1 Region
Resolved MajorIncident Report
AWS has confirmed “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region” with a severity labelled “Degraded”.
This affects Kayako instances and you may experience issues loading your Help Centers or interacting with the Help Center.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/20/2025 11:16PM
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
IDENTIFIED
12 days ago - at 10/20/2025 08:08AM
AWS has confirmed “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region” with a severity labelled “Degraded”.
This affects Kayako instances and you may experience issues loading your Help Centers or interacting with the Help Center.
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