Outage in KnowBe4
Unexpected Emails being quarantined by PhishRIP
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's PhishRIP component experienced an issue where emails were being unexpectedly quarantined, lasting approximately 23 hours. A fix was implemented to stop the unintended quarantining, followed by a monitoring period to assess any residual impact on affected queries. The incident was fully resolved on July 29, 2026.
We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly
Components affected
KnowBe4 PhishRIPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/29/2026 06:58PM
This incident has been resolved.
MONITORING
8 days ago - at 07/28/2026 08:35PM
A fix has been implemented for this issue and PhishRIP queries are no longer quarantining messages unexpectedly. We are still investigating queries that may have been impacted
INVESTIGATING
8 days ago - at 07/28/2026 08:00PM
We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly
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