KnowBe4 Outage History

KnowBe4's new Modstore experience was inaccessible for 3.7 hours due to 500 errors that prevented customers from accessing the training component. The service team implemented a fix and monitored the results before confirming full resolution of the incident.

KnowBe4 experienced errors with the Microsoft Ribbon Phish Alert Button (PAB) functionality in Classic Outlook, preventing users from reporting phishing emails through the ribbon interface. The service team implemented a fix after investigating the timeout issues. The incident was resolved after 3.9 hours of monitoring to ensure the fix was effective.

KnowBe4's KSAT console experienced latency issues that affected user access and performance for 4.2 hours. The technical team identified the root cause, implemented a fix, and continued monitoring the system. The issue was fully resolved with normal console performance restored.

KnowBe4 Academy experienced access issues that prevented users from reaching the platform for 19 hours. The service was restored and monitored to ensure stability. The incident was fully resolved after confirming no further access problems occurred.

KnowBe4 experienced a 4.4-hour incident where users could not upload items to US Workspaces, though downloading remained functional. The issue also prevented Webforms that utilize Workspace from saving items. A fix was implemented and monitored before the incident was fully resolved.

KnowBe4's PhishER service experienced a login issue affecting users in the US instance for 1.9 hours. The Console component was impacted, preventing users from accessing the PhishER platform. The incident was resolved after investigation and remediation efforts.

KnowBe4's PhishER service experienced login issues affecting UK customers for 8 minutes on April 30th. The Console component was impacted, preventing users from accessing the PhishER platform. The incident was classified as major and resolved after investigation.

KnowBe4 experienced a 3.7-hour service disruption affecting US customers' ability to push ADI files to KSAT and upload training policies. The incident impacted the Training and User Provisioning components, preventing customers from managing user data synchronization and training policy configurations. The engineering team implemented a fix that fully resolved both the ADI file sync and training policy upload issues.

KnowBe4's PhishER platform experienced login issues that prevented users from accessing the Console component. The incident lasted approximately 62.6 hours before being resolved on April 27th, 2026.

KnowBe4's Protect service experienced intermittent latency issues affecting US users when viewing or sending emails via Web Access. The incident lasted approximately 135 hours (about 5.6 days) before being resolved. The issue was identified and fixed, with monitoring confirming the resolution.