KnowBe4 Outage History

KnowBe4 experienced a 3.7-hour service disruption affecting US customers' ability to push ADI files to KSAT and upload training policies. The incident impacted the Training and User Provisioning components, preventing customers from managing user data synchronization and training policy configurations. The engineering team implemented a fix that fully resolved both the ADI file sync and training policy upload issues.

KnowBe4's PhishER platform experienced login issues that prevented users from accessing the Console component. The incident lasted approximately 62.6 hours before being resolved on April 27th, 2026.

KnowBe4's Protect service experienced intermittent latency issues affecting US users when viewing or sending emails via Web Access. The incident lasted approximately 135 hours (about 5.6 days) before being resolved. The issue was identified and fixed, with monitoring confirming the resolution.

KnowBe4's PhishER console was inaccessible for UK and CA customers for 3.6 hours due to a "Restricted error" that prevented users from accessing the service. The issue affected the Console component and was resolved by implementing a fix, with users needing to refresh their pages to regain access.

KnowBe4's Defend service experienced an issue where some users received multiple abuse mailbox submission notifications instead of single notifications. The incident affected the email notification system for abuse reports. The issue was resolved within 5 minutes after a fix was identified and implemented.

The KnowBe4 Administration Panel experienced slow performance or became inaccessible for users over a 23.8-hour period. The service team implemented a fix and monitored the system to ensure stability. The incident was fully resolved with normal access restored to the administration panel.

KnowBe4's Webforms service was unavailable for 4 hours due to a production domain being inadvertently included in a scheduled registrar migration, which caused DNS name server configuration changes and service interruptions. The issue was resolved by isolating the process problem and implementing a fix, with the service fully restored after DNS propagation completed.

KnowBe4's PhishER service experienced an issue where ingested messages in the Inbox displayed incorrect sender addresses instead of the correct subject lines. The incident affected the PhishER Inbox component for 4.8 hours before being resolved with a fix implemented by the development team.

KnowBe4 experienced a major incident where customers in the UK and EMEA regions encountered errors when attempting to submit forms through the Webforms feature. The service disruption prevented users from completing form submissions during the affected period. The incident was resolved after 10 minutes of investigation and remediation efforts.

KnowBe4's Defend and Prevent admin consoles experienced a certificate error that prevented users from accessing these administrative interfaces for 10.2 hours. The issue was resolved by deploying a new certificate and allowing it to propagate across the global edge network. Traffic was restored once the certificate fix was implemented and fully propagated.