Outage in Kustomer

Conversation Error Message Being Presented

Resolved Minor
April 18, 2022 - Started over 3 years ago - Lasted 32 minutes
Official incident page

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Outage Details

Kustomer is currently experiencing an error message "This customer has no valid recipients. Please update their profile" when navigating to reply to a conversation. This is not actually preventing the messages from being sent. We are working to resolve the issue as quickly as possible. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Components affected
Kustomer Channel - Instagram Kustomer Channel - Email Kustomer Channel - WhatsApp Kustomer Channel - SMS
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 04/18/2022 06:48PM

The issue has been identified and a fix is being implemented. This is not preventing messages from being sent.

INVESTIGATING over 3 years ago - at 04/18/2022 06:29PM

Kustomer is currently experiencing an error message "This customer has no valid recipients. Please update their profile" when navigating to reply to a conversation. This is not actually preventing the messages from being sent.

We are working to resolve the issue as quickly as possible.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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