Outage in Kustomer

Postmark experiencing an issue with outbound sending of emails for prod 1 and prod 2.

Resolved Minor
July 31, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Components affected
Kustomer Channel - Email Kustomer Channel - Email
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/31/2022 02:33PM

Postmark has released a fix and is now monitoring the issue.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

IDENTIFIED about 3 years ago - at 07/31/2022 01:19PM

Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may soft bounce and not be delivered.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

IDENTIFIED about 3 years ago - at 07/31/2022 12:14PM

Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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