Chat and Email Messages are Showing Up as Drafts

Kustomer has implemented an update to address an event affecting Workflows on Prod 1 which is improving platform latency. Latency is still present and is steadily decreasing. Our team will continue to monitor this update to ensure the issue becomes fully resolved. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event affecting Workflows on Prod 1 that may cause general platform latency and inbound chat and email conversations to be created as drafts. Our team is currently implementing a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.

We are continuing to investigate this issue.

Title: Chat and Email Messages are Showing up as Drafts
Status: Investigating
Kustomer is aware of an event affecting Workflows on Prod 1 that may cause conversations to be created as drafts within the platform. Our team is currently working to identify the cause of this issue and to implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.