[SOCIAL MEDIA] Social Media Messages Not Appearing in Kustomer (Prod1 and Prod2)

Our engineers have resolved the underlying issue as of 7:12 EST this morning. New messages have been processing on all affected channels successfully. Re-drive efforts are still underway and missing messages will start to appear as those are completed. Please feel free to reach out to support@kustomer.com if you have any additional questions.

Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Kustomer has implemented an update addressing Facebook, Instagram and Twitter messages not appearing in Kustomer.

We will continue to monitor to ensure the issue is fully resolved. While this issue has been resolved for any new messages coming into Kustomer, our Engineering team is currently assessing the redrive mechanisms available for each integration and working towards fully restoring any impacted messages.

If you have any additional questions or concerns, please reach out to our Support team at support@kustomer.com

Kustomer has identified the issue with messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to implement a resolution. Please expect further updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.

We are continuing to investigate this issue.

Kustomer has identified an event affecting Social Media messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to design and implement a resolution. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.