Reported Third Party Event - Postmark Pod 1 & Pod 2

The sending delays are now all cleared and we are updating the Status to resolved. We appreciate your patience through this issue.

Kustomer is still aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected.

Postmark has identified the upstream third party vendor that is the root cause of the issue causing email delays, and is working on full mitigation. They are continuing to send email and work through the queues as fast as possible

You may want to use alternate channels of communication temporarily.

Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours or more depending on the third party and reach out to support if you have additional questions or concerns.

You can also follow postmarks status at https://ea5d5bbc.sorryapp.com/

Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Delays of longer than 1.5 hours have been reported for some messages but delay times do vary. You may want to use alternate channels of communication temporarily.
Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/

Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays.
Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/

Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays.
Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086

Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086