Outage in Kustomer
Reported Third Party Event - ElasticCloud
Resolved Minor
Need to monitor Kustomer outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kustomer, and never miss an outage again.
Start Free Trial
Outage Details
Kustomer is aware of an event reported by one of our third party vendors affecting POD1 that is causing Kustomer Searches to not return results within the platform and also causing issues with returning results for reporting. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.
Link to ElasticCloud Status Page: https://status.elastic.co/
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/10/2023 12:42AM
Kustomer has received an update from our third party vender ElasticCloud which has rolled out a fix to the issue that has been affecting searches and reporting in the platform. The team is seeing the platform recovered though it is worth noting that larger searches will take longer to reindex. Duplicating a search should allow you to see proper results immediately. Please reach out to support if you have any further questions.
MONITORING
over 2 years ago - at 06/10/2023 12:13AM
Kustomer has received updates from our third party vender ElasticCloud which has identified the issue impacting their service and they are currently working toward a resolution. Please expect further updates within 30 minutes.
Link to ElasticCloud Status Page: https://status.elastic.co/
MONITORING
over 2 years ago - at 06/09/2023 11:37PM
Kustomer is aware of an event reported by one of our third party vendors affecting POD1 that is causing Kustomer Searches to not return results within the platform and also causing issues with returning results for reporting. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.
Link to ElasticCloud Status Page: https://status.elastic.co/
Latest Kustomer outages
[WORKFLOWS + ROUTING] Delays in processing Prod 2 - 4 days ago
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2 - about 1 month ago
[PLATFORM] [403 ERROR] [PROD 1 & 2] - about 1 month ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
