Platform Latency in Prod1

Kustomer has resolved an event causing platform latency and searches not updating in the platform. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has received an update that addresses the event affecting searches not updating within the platform. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event that may cause searches to not update within the platform. Our team is currently working to resolve this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event that may cause Platform Latency across prod1. Our team is currently working to design and implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. This appears to be related to degradation in performance in AWS https://health.aws.amazon.com/health/status