Outage in Kustomer

WhatsApp Conversation Failures Prod 1 and Prod 2

Resolved Minor
July 19, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor Kustomer outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kustomer, and never miss an outage again.
Start Free Trial

Outage Details

Kustomer is investigating an event affecting WhatsApp Conversations on Prod 1 and Prod 2 that may cause WhatsApp messages to not be created or fail to send from within the platform. Please expect further updates within 30 Minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - WhatsApp Kustomer Channel - WhatsApp
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/19/2023 09:08PM

Kustomer is redriving all messages to WhatsApp shortly. Please reach out to support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 2 years ago - at 07/19/2023 08:54PM

Kustomer is aware of an event affecting WhatsApp that may cause issues with messages being received and sent within the platform. All messages to be sent to WhatsApp will be queued and sent once the Meta WhatsApp API becomes available. To follow along with updates we recommend viewing the status page here: https://metastatus.com/whatsapp-business-api. We are following along as well.

INVESTIGATING about 2 years ago - at 07/19/2023 08:32PM

Kustomer is investigating an event affecting WhatsApp Conversations on Prod 1 and Prod 2 that may cause WhatsApp messages to not be created or fail to send from within the platform. Please expect further updates within 30 Minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.

Latest Kustomer outages

[WORKFLOWS + ROUTING] Delays in processing Prod 2 - 4 days ago
[Facebook/Instagram] Users Unable to View Data After Login - 29 days ago
[Facebook/Instagram] Users Unable to View Data After Login - 29 days ago
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2 - about 1 month ago
[PLATFORM] [403 ERROR] [PROD 1 & 2] - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook