Outage in Kustomer

Reported Third Party Event - Whatsapp

Resolved Minor
August 02, 2023 - Started about 2 years ago - Lasted 39 minutes
Official incident page

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Outage Details

Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Channel - WhatsApp Kustomer Channel - WhatsApp
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/02/2023 04:04PM

Kustomer is now seeing Whatsapp messages successfully send and Meta has communicated their team has deployed a fix to the issue. While the issue is resolved, our engineering team will redrive messages that failed to send during this time. Please feel free to reach out to support@kustomer.com should you have any additional questions.

MONITORING about 2 years ago - at 08/02/2023 03:40PM

Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

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