Outage in Kustomer
Elevated Whatsapp errors - Prod 1 & Prod2
Resolved Major
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Outage Details
We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/29/2023 03:46PM
Kustomer has identified that the errors were a result of an issue with our third party vendor, Whatsapp. The elevated error rates have now resolved on their end and all Whatsapp channels are operational.
IDENTIFIED
about 2 years ago - at 08/29/2023 03:36PM
We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.
Latest Kustomer outages
[WORKFLOWS + ROUTING] Delays in processing Prod 2 - 4 days ago
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2 - about 1 month ago
[PLATFORM] [403 ERROR] [PROD 1 & 2] - about 1 month ago
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