Outage in Kustomer

[FACEBOOK] Facebook Pages Not Showing for Connection in Instance Dropdown (PROD1 and PROD2)

Resolved Minor
March 01, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Kustomer is aware of an event affecting Facebook pages in the Facebook section of some client instances that may cause pages connected to an integrated account not appearing. Not all customers will be affected by this issue. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - Facebook Kustomer Channel - Facebook
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/01/2024 05:47PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/01/2024 05:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/01/2024 04:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/01/2024 03:22PM

Kustomer is aware of an event affecting Facebook pages in the Facebook section of some client instances that may cause pages connected to an integrated account not appearing. Not all customers will be affected by this issue. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Latest Kustomer outages

[WHATSAPP] latency in message sending and issues with messages persisting [Prod 1] - 11 days ago
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[Kustomer Voice] - Call Issues - about 1 month ago
[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability - about 1 month ago
[TWILIO WHATSAPP & SMS] [Outbbound messages were temporarily not sending] [PROD1] - 2 months ago

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