Outage in Kustomer

Reported Third Party Event - MessageBird WhatsApp

Resolved Minor
May 24, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Kustomer is aware of an event reported by one of our third party vendors affecting MessageBird by WhatsApp that may cause a delay in OUTGOING messages in MessageBird conversations within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.
Components affected
Kustomer Channel - WhatsApp Kustomer Channel - WhatsApp
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/25/2024 12:37AM

Kustomer has resolved an event affecting MessageBird by WhatsApp in Prod1 that caused outgoing messaging in MessageBird by WhatsApp conversations to not be reached by clients.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

MONITORING 7 months ago - at 05/24/2024 11:43PM

Kustomer has implemented an update to address an event affecting MessageBird by WhatsApp in Prod1 that caused outgoing messaging in MessageBird by WhatsApp conversations to not be reached by clients.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

INVESTIGATING 7 months ago - at 05/24/2024 10:53PM

Kustomer is aware of an event reported by one of our third party vendors affecting MessageBird by WhatsApp that may cause a delay in OUTGOING messages in MessageBird conversations within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

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