Outage in Kustomer

Reported Third Party Event - Instagram

Resolved Minor
July 11, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Kustomer is aware of an event reported by third party vendor Meta affecting Instagram Direct Messages within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/ig-messenger . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/12/2024 12:38AM

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.

INVESTIGATING 5 months ago - at 07/11/2024 10:44PM

Kustomer is aware of an event reported by third party vendor Meta affecting Instagram Direct Messages within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/ig-messenger . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

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