Outage in Kustomer

Reported Third Party Event - GMAIL

Resolved Minor
September 13, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event reported by one of our third party vendors affecting Gmail conversations across ALL PODS that may cause latency when sending and receiving Gmail emails within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support through Chat if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 05:23PM

The issue regarding Gmail conversations across ALL PODS has been resolved.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

MONITORING 3 months ago - at 09/13/2024 04:05PM

Kustomer is aware of an event reported by one of our third party vendors affecting Gmail conversations across ALL PODS that may cause latency when sending and receiving Gmail emails within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support through Chat if you have additional questions or concerns.

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