Outage in Kustomer

[Searches] Searches Return Error When Accessing - Prod 1

Resolved Minor
October 10, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Search
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 05:43PM

Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 2 months ago - at 10/10/2024 05:16PM

Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 2 months ago - at 10/10/2024 04:51PM

Kustomer is aware of an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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