Outage in Kustomer

Kustomer is aware of an event affecting Searches in Prod 1 that may cause delayed search results within the platform for a small number of customers.

Resolved Minor
November 27, 2024 - Started 25 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Kustomer is aware of an event affecting Searches in Prod 1 that may cause delayed search results within the platform for a small number of customers. Our team is currently working to actively implement a change to resolve. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Search
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/27/2024 06:31PM

Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.

MONITORING 25 days ago - at 11/27/2024 06:05PM

Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team has extended the monitoring period to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 25 days ago - at 11/27/2024 06:03PM

Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 25 days ago - at 11/27/2024 04:14PM

Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 25 days ago - at 11/27/2024 04:13PM

Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 25 days ago - at 11/27/2024 04:03PM

We have implemented a fix and are currently monitoring the recovery of the effected orgs. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 25 days ago - at 11/27/2024 03:51PM

We are continuing to work on a fix for this. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 25 days ago - at 11/27/2024 03:20PM

Kustomer is aware of an event affecting Searches in Prod 1 that may cause delayed search results within the platform for a small number of customers.

Our team is currently working to actively implement a change to resolve. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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