Outage in Kustomer

Reported Third Party Event - [WhatsApp Business Management API is experiencing major disruptions ]

Resolved Minor
December 11, 2024 - Started 11 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 01:52AM

Meta has resolved an event affecting WhatsApp Business Management API that caused major disruptions related to message delivery within the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 10 days ago - at 12/11/2024 11:51PM

Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 10 days ago - at 12/11/2024 10:05PM

Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is continuing their monitoring of the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 11 days ago - at 12/11/2024 07:05PM

Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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