[PLATFORM] Issue Accessing Platform

Kustomer has resolved the AWS CloudFront issue which impacted users in the EU region after AWS released a fix restoring the service to full functionality. Please find further details of AWS's update in their statuspage: https://health.aws.amazon.com/health/status

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

Kustomer is are aware of the ongoing AWS CloudFront issue affecting users in the EU region. AWS has identified the root cause of the CloudFront errors affecting customers and is actively applying mitigations.

We will continue monitoring the situation and expect another update from AWS within the next 30-45 minutes. Direct updates are also available on AWS's statuspage: https://health.aws.amazon.com/health/status

As a potential workaround, impacted users may be able to bypass the issue by using a VPN to connect through a non-EU region, such as the United States. This change may restore access while AWS resolves the issue.

Before using a VPN, please check your internal policies to ensure compliance with your organization’s security and usage guidelines.

Please reach out to Kustomer Support at support@kustomer.com for any further questions or concerns.

Kustomer is are aware of the ongoing AWS CloudFront issue affecting users in the EU region. AWS has identified the root cause of the CloudFront errors affecting customers and is actively applying mitigations.

We will continue monitoring the situation and expect another update from AWS within the next 30-45 minutes. You can also check their statuspage for further details: https://health.aws.amazon.com/health/status

As a potential workaround, impacted users may be able to bypass the issue by using a VPN to connect through a non-EU region, such as the United States. This change may restore access while AWS resolves the issue.

Before using a VPN, please check your internal policies to ensure compliance with your organization’s security and usage guidelines.

Please reach out to Kustomer Support at support@kustomer.com for any further questions or concerns.

Kustomer is are aware of the ongoing AWS CloudFront issue affecting users in the EU region. AWS has identified the root cause of the CloudFront errors affecting customers and is actively applying mitigations.

We will continue monitoring the situation and expect another update from AWS within the next 30-45 minutes. You can also check their statuspage for further details: https://health.aws.amazon.com/health/status

As a potential workaround, impacted users may be able to bypass the issue by using a VPN to connect through a non-EU region, such as the United States. This change may restore access while AWS resolves the issue.

Before using a VPN, please check your internal policies to ensure compliance with your organization’s security and usage guidelines.

Please reach out to Kustomer Support at support@kustomer.com for any further questions or concerns.

Kustomer has identified the cause of the issue accessing the platform as being due to an issue from our cloud provider AWS.

We are actively working with them to arrive at a resolution as quickly as possible. Please feel free to check AWS's statuspage at https://health.aws.amazon.com/health/status for further details.

Our team will continue to share updates until this issue is resolved. In the meantime, please reach out to Kustomer Support at support@kustomer.com for any additional concerns or queries.

Kustomer has identified the source of the issue with users not being able to access the platform as an issue with our cloud provider, who is actively working on a fix.

Our team continue to work with our vendor to implement a resolution. We will provide an estimated resolution time as soon as we have any further updates from our provider.

Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further queries or concerns.

We are still working to resolve the issue that is causing errors when accessing the platform.

Kustomer is actively working to identify the cause and implement a resolution. Please expect additional updates within the next 30 minute and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

Kustomer is aware of an issue that is causing errors when accessing the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.