Outage in Laserfiche

We have received reports that errors have been detected in some repositories and are working to rectify the issue.

Resolved Major
September 14, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/14/2023 10:17PM

The affected customers have been contacted and further information will be communicated with them via a separate channel. All other repositories were unaffected.

IDENTIFIED over 1 year ago - at 09/14/2023 06:27PM

We have completed performing mitigations of the root cause and data consistency checks to determine the scope of the impact. We have determined a small number of repositories in the U.S. datacenter have data inconsistencies stemming from this incident and will require a data recovery procedure. We are reaching out to affected customers while we temporarily take these repositories offline to perform the recovery procedure. Other repositories remain unaffected and are not at risk.

IDENTIFIED over 1 year ago - at 09/14/2023 03:34PM

A root cause has been identified and we are working towards recovery and will post updates.
Please note that some repositories will become unavailable as we work to resolve the issue for the affected repositories.

INVESTIGATING over 1 year ago - at 09/14/2023 02:59PM

We are currently investigating this issue.

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