[US] Customers may experience difficulty opening documents or Process Automation

AWS has resolved the network connectivity issues in their underlying infrastructure. Testing of Laserfiche application performance and functionality also show that all services are operating at expected levels again.

AWS has finished applying an update to the affected availability zones in US-West-2 and the situation on their end has stabilized, though hasn't begun to trend back to normal levels.

With respect to Laserfiche application performance, our internal performance metrics show significant improvement from when the AWS issue first occurred. However, it is not quite back to expected levels.

We will continue to post further updates as more information becomes available.

AWS is still in the process of applying an update in the US-West-2 availability zones to fully address the issue. They are about halfway through one of the availability zones and expect full resolution in the next 60-90 minutes.

AWS has continued to make progress on reducing network latency and errors that have impacted multiple AWS regions and services. Laserfiche customers may begin to notice applications, services, and general functionality returning to normal.

AWS is currently making process towards resolving the issue and the Laserfiche team is noticing improvements on our end. However, performance problems and elevated error rates persist.

We will continue to post updates as new information becomes available.

Initial analysis has determined there is a network connectivity problem in the underlying AWS infrastructure impacting multiple AWS regions, services and customers, which was first reported by AWS at 11:43 PDT. This is causing very slow performance and increased error rates for Process Automation and Authentication. We are in contact with AWS technical support.

For more information regarding the underlying AWS issue, please refer to https://health.aws.amazon.com/health/status

Initial analysis has determined there is a network connectivity problem in the underlying AWS infrastructure that is causing very slow performance and increased error rates for Process Automation and Authentication. We are in contact with AWS technical support.

We are currently investigating this issue.