Outage in Laserfiche

Users may see a blank page when trying to view PDFs in the repository

Resolved Major
December 15, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue that causes some users to see a blank page when trying to view PDFs in the repository. A fix is currently in progress. In the meantime, users can clear their web browser cache or press Ctrl+F5 to force a hard refresh of the page to address the matter.
Components affected
Laserfiche Web Client Laserfiche Web Client Laserfiche Web Client
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/15/2023 08:29PM

A fix has been deployed and this issue is resolved.

IDENTIFIED about 1 year ago - at 12/15/2023 03:34PM

We have identified an issue that causes some users to see a blank page when trying to view PDFs in the repository. A fix is currently in progress. In the meantime, users can clear their web browser cache or press Ctrl+F5 to force a hard refresh of the page to address the matter.

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