Outage in Laserfiche

[US] - Some customers may be unable to access their repository

Resolved Major
January 31, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Need to monitor Laserfiche outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Laserfiche, and never miss an outage again.
Start Free Trial

Outage Details

Some customers in Laserfiche Cloud US may receive an error when trying to connect to the repository. The matter is being investigated.
Components affected
Laserfiche Repository Service
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/31/2025 03:45PM

The issue has been resolved.

MONITORING 3 months ago - at 01/31/2025 02:49PM

Mitigation steps have been taken to address the issue. Repository access should be available again to affected customers. We will continue to monitor the situation.

INVESTIGATING 3 months ago - at 01/31/2025 02:46PM

Some customers in Laserfiche Cloud US may receive an error when trying to connect to the repository. The matter is being investigated.

Latest Laserfiche outages

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries - 3 days ago
[US] - Business Processes are getting suspended at "save to repository" tasks - 24 days ago
[US] Some users may experience performance or availability issues when accessing their repository - about 1 month ago
[US][CA] - Business Process instances may not be starting properly - about 2 months ago
Some customers may receive access denied when accessing Public Portal. - 3 months ago

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook