Outage in Lightspeed

Mobile tap Unable to reconnect

Resolved Major
November 21, 2024 - Started about 1 month ago - Lasted about 21 hours
Official incident page

Need to monitor Lightspeed outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Lightspeed, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue affecting the connection between NYC1 terminals (Mobile Tap) and iPads.
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 11/22/2024 01:19PM

The issue has been resolved, and a fix is available in POS version 24.46.1.
Please ensure you update your Lightspeed K-Series app via the App Store to apply the fix.

IDENTIFIED about 1 month ago - at 11/22/2024 03:46AM

The issue has been identified, and a fix is being implemented in the upcoming POS version 24.46.1.
This update will be available on the App Store shortly.

IDENTIFIED about 1 month ago - at 11/22/2024 12:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/21/2024 04:36PM

We are currently investigating an issue affecting the connection between NYC1 terminals (Mobile Tap) and iPads.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime