Outage in Lightspeed

Mobile tap Unable to reconnect

Resolved Major
November 21, 2024 - Started 2 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the connection between NYC1 terminals (Mobile Tap) and iPads.
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/22/2024 01:19PM

The issue has been resolved, and a fix is available in POS version 24.46.1.
Please ensure you update your Lightspeed K-Series app via the App Store to apply the fix.

IDENTIFIED 2 months ago - at 11/22/2024 03:46AM

The issue has been identified, and a fix is being implemented in the upcoming POS version 24.46.1.
This update will be available on the App Store shortly.

IDENTIFIED 2 months ago - at 11/22/2024 12:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/21/2024 04:36PM

We are currently investigating an issue affecting the connection between NYC1 terminals (Mobile Tap) and iPads.

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