Livestorm Outage History

Livestorm experienced a 17-minute outage where Google and Microsoft SSO login attempts were failing silently. The issue was caused by recent changes made to strengthen reCAPTCHA security that unintentionally disrupted SSO authentication. The problem was resolved by rolling back the problematic changes, restoring normal SSO login functionality.

Livestorm experienced a major service incident with higher-than-usual loading times affecting the entire platform for 33 minutes. Users encountered failed loading of the Events list page, intermittent failures in event creation, and slow or unresponsive pages throughout the platform. The team successfully mitigated the issue and restored normal platform accessibility and functionality.

Livestorm experienced a major incident where users encountered "Internal Server Error" messages when attempting to create events or register for events, lasting 1.5 hours. The root cause was identified as an internal infrastructure component being overwhelmed by an unusually high volume of scheduled jobs from a single source. The issue was resolved by removing the problematic jobs and scaling the infrastructure, restoring full functionality to event creation, registration, and all other features.

Livestorm experienced a major incident where users encountered "Internal Server Error" messages when attempting to create events or register for events. The issue was caused by an internal infrastructure component being overwhelmed by an abnormally large number of scheduled jobs from a single source. The incident was resolved after 1.2 hours by removing the problematic jobs and scaling the infrastructure, restoring full functionality to event creation, registration, and automated actions.

Users were unable to join event rooms on the Livestorm app due to a problematic infrastructure update that was deployed. The issue affected the core functionality of the platform for 21 minutes before being resolved by rolling back the infrastructure changes. Normal service was restored and the team continued monitoring to ensure stability.

Livestorm experienced an issue where the Events list failed to load for a subset of users within the Livestorm app. The incident lasted 17 minutes, during which the company implemented a fix and monitored the results before confirming full resolution.

Livestorm experienced a major incident where the Events list failed to load for a subset of users, affecting the main Livestorm app functionality. The issue was resolved after 29 minutes by rolling back a recent change that had caused the problem. The service returned to normal operation with continued monitoring to ensure stability.

Livestorm experienced an issue where event duplication failed for some users, displaying "Internal Server Error" messages when attempting to duplicate existing events. The problem was caused by a recent Ruby/OpenSSL upgrade that affected events with logos or cover images on registration pages. The incident was resolved after 3 hours by rolling back the backend change, restoring normal event duplication functionality.

A recent change to Livestorm's subscription handling system caused login issues for some users, with certain accounts being incorrectly restricted during authentication. The problem affected the main Livestorm app and prevented affected users from accessing their accounts. The issue was resolved within 13 minutes by rolling back the problematic change, restoring normal login functionality for all users.