Outage in Lookback

Information about the Log4j issue.

Resolved Minor
December 14, 2021 - Started almost 4 years ago - Lasted 3 months
Official incident page

Incident Report

Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j. Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further. We continue to monitor the situation.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 12/17/2021 08:19AM

AWS has confirmed that the services we rely on were not vulnerable to attacks due to Log4j.

MONITORING almost 4 years ago - at 12/14/2021 11:16AM

Log4j is a Java-based logging utility found in a wide number of software products.

The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server.

We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j.

Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further.

We continue to monitor the situation.

Latest Lookback outages

Dashboard and Player outage - 8 months ago
New redactions are not being processed - 11 months ago
Android app temporarily unavailable - over 1 year ago
Transcriptions are slow - over 1 year ago
Emails, notifications, transcriptions, and player feed not working - over 2 years ago

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