Minor
April 29, 2026
April 2026: Loom degraded performance (investigating)
Detected
Apr 29, 2026 3:00 AM EDT
·
Resolved
Apr 29, 2026 3:53 AM EDT
·
Duration
about 1 hour
Loom experienced degraded performance affecting core functionalities including authentication, recording, viewing, editing, and Loom AI for 53 minutes. Users encountered "oops something went wrong" errors and were unable to use the service normally. The team identified the root cause and resolved the issue, with all impacted services returning to normal operation.