Loom Outage History

Loom experienced a 16.8-hour service disruption caused by an infrastructure outage from their public cloud provider, affecting recording, viewing, authentication, and Loom AI features with elevated error rates and degraded performance. The underlying infrastructure issue was mitigated and services began recovering, followed by a period of clearing backlogged events that caused continued degradation of notifications, automation triggers, and data syncs. All services were fully restored and returned to normal operation.

Loom experienced degraded performance affecting core functionalities including authentication, recording, viewing, editing, and Loom AI for 53 minutes. Users encountered "oops something went wrong" errors and were unable to use the service normally. The team identified the root cause and resolved the issue, with all impacted services returning to normal operation.