Outage in Medallia Concierge

Outbound and Inbound Message Issues

Resolved Minor
July 18, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/18/2024 05:01PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/18/2024 04:53PM

A fix has been implemented by our engineering team and we are starting to see recovery and successful messages being sent and received. We will continue to monitor and update this issue as we have additional updates.

INVESTIGATING over 1 year ago - at 07/18/2024 04:32PM

We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available

Latest Medallia Concierge outages

Support Chat is Unavailable - 4 days ago
Analytics Message Volume Reports not Populating - 8 days ago
OHIP Integration Service Outage - about 1 month ago
Increased Message Failures and Delays Impacting some Services - 3 months ago
Concierge Inbox Issues [app.zingle.me] - 11 months ago

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