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MessageMedia Outage History

Every past MessageMedia outage tracked by IsDown, with detection times, duration, and resolution details.

There were 250 MessageMedia outages since March 2021. The 43 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 24, 2026

March 2026: Hub Inbox Auto-Refresh Issue

Detected Mar 24, 2026 10:45 AM EDT · Resolved Mar 24, 2026 12:00 PM EDT · Duration about 1 hour

MessageMedia's Hub Inbox experienced an auto-refresh issue that prevented new messages from displaying in real time, requiring users to manually refresh the page to see incoming messages. The Hub component was affected for 1.3 hours while the team investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was working properly.

Minor March 9, 2026

March 2026: Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Detected Mar 9, 2026 12:03 PM EDT · Resolved Mar 9, 2026 12:58 PM EDT · Duration about 1 hour

MessageMedia's Inbox experienced an issue where duplicate SMS messages were sent to customers when creating new conversations or re-opening previously closed ones, affecting only the first message in each conversation. The Hub component was impacted for 55 minutes before a fix was implemented and the incident was resolved.

Minor March 1, 2026

March 2026: Support Emails Not Working

Detected Mar 1, 2026 7:18 PM EST · Resolved Mar 1, 2026 10:52 PM EST · Duration about 4 hours

MessageMedia experienced a 3.6-hour outage where all support email addresses were non-functional, affecting the Email To SMS service component. Users were directed to use Live Chat as an alternative support channel during the incident. The issue was resolved after investigation by the IT team.