MessageMedia Outage History

MessageMedia's New Message screen became unusable for some users, with reports of missing templates, new unwanted options appearing, and fallback options displaying in text message fields. Users could continue sending messages through alternative methods like the Inbox or Quick Message functionality as a workaround. The issue was resolved after 3.1 hours with a fix implementation and monitoring period.

The MessageMedia Web Portal experienced an issue where new Australian Alpha Tag registration requests were timing out, preventing users from completing the registration process. The problem was isolated to the registration interface and did not affect existing Alpha Tags or message sending services. The issue was resolved after 5 hours with a fix implementation and monitoring period.

The MessageMedia Contacts UI experienced a service disruption lasting 10 minutes, causing customers to encounter errors, blank pages, or complete inability to access or manage their contacts within the Sinch MessageMedia and Engage interface. The issue was quickly identified and resolved with a fix, while messaging delivery services and APIs remained fully operational throughout the incident.

MessageMedia's Inbox feature failed to load for some users, displaying an error message stating "Something unforeseen happened." The issue affected The Hub component and prevented users from accessing their inbox functionality. The incident was resolved after 20 minutes with a fix implemented and monitoring confirmed full service restoration.

MessageMedia experienced delivery issues affecting concatenated 10DLC messages sent to AT&T customers in the United States, causing delayed message delivery. The incident impacted the North America region and lasted approximately 5.6 hours before being resolved. A fix was implemented and monitored before the service was fully restored.

MessageMedia experienced delivery issues with 10DLC messages to AT&T carrier in the US, causing delayed outbound and inbound messages along with missing or late delivery receipts. The incident affected North American operations for 8.7 hours before being resolved by their provider.

MessageMedia experienced connectivity issues with their EU3 endpoint that caused message delays and impacted incoming messages, with the SMPP component (smpp.messagemedia.com) being affected. The incident lasted 1.2 hours starting April 22, 2026 at 20:29 UTC, but no message loss was identified. The team implemented a fix and monitored the system until full connectivity was restored and the incident was resolved.

MessageMedia experienced a 3.4-hour incident where the "Create" button in the Social Campaigns section was unresponsive, preventing users from creating new campaigns through the Social Messaging > All Campaigns interface. The issue affected The Hub component and was resolved after the team identified the root cause and implemented a fix.

MessageMedia experienced an MMS service outage that prevented customers from sending or receiving MMS messages through The Hub platform. The incident lasted approximately 1.2 hours before being fully resolved.

MessageMedia experienced delays in both inbound and outbound messaging between 10:57 AEDT and 15:08 AEDT on March 26, 2026, caused by network routing and connectivity changes that disrupted message traffic paths. During the incident, outbound messages were queued within the platform and inbound messages were delayed in processing. The issue was resolved by establishing a new, direct, and stable network path, after which all queued messages were successfully processed and delivered.