Outage in Mitel

CloudLink Gateway Losing Connection

Resolved Minor
February 03, 2023 - Started over 2 years ago - Lasted 11 days
Official incident page

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Outage Details

We are aware of an issue affecting the CloudLink Gateway where it loses its connection with the cloud. This issue only affects the physical hardware appliance. Symptoms of this issue include calls in applications failing to connect, or presence status failing to update. If you encounter this scenario, please restart (power cycle) the CloudLink Gateway. We are working on a permanent fix. Please watch this incident for further updates. For more information please refer to KMS article https://mitel.custhelp.com/app/answers/answer_view/a_id/1019017
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 02:40PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/10/2023 02:09PM

We have published version 2.2.2 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.

MONITORING over 2 years ago - at 02/03/2023 04:53PM

We have published version 2.2.1 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.

IDENTIFIED over 2 years ago - at 02/03/2023 04:23PM

We are aware of an issue affecting the CloudLink Gateway where it loses its connection with the cloud.
This issue only affects the physical hardware appliance.

Symptoms of this issue include calls in applications failing to connect, or presence status failing to update.

If you encounter this scenario, please restart (power cycle) the CloudLink Gateway.

We are working on a permanent fix. Please watch this incident for further updates.
For more information please refer to KMS article https://mitel.custhelp.com/app/answers/answer_view/a_id/1019017

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