MRI Software Outage History

MRI Software's Contract Assistance service experienced an outage starting on April 16, 2026 at 15:30 UTC that lasted approximately 23.8 hours. The technical team identified the source of the issue on April 17th and worked on implementing a fix. Normal service was fully restored on April 18, 2026 at 08:07 UTC with continued monitoring in place.

A major incident affected MRI Software's Property Management X service for 17.1 hours starting April 14, 2026 at 13:30 UTC, specifically impacting Citrix users who experienced login issues or saw no applications available in the Citrix Storefront. A fix was applied on April 14 at 23:45 UTC and normal service was fully restored on April 15 at 00:42 UTC.

MRI Software experienced a service issue affecting PMX - NA that began on February 27, 2026 at 16:15 UTC. The incident was classified as minor and lasted approximately 2.1 hours while the team investigated and worked to restore normal service. Normal service was fully restored and the team continued monitoring the service closely.