MRI Software Outage History

A major incident affected Prolease Central EMEA starting on May 25, 2026 at 15:10 UTC, disrupting service for users in the Europe, Middle East, and Africa region. The technical team identified the root cause and implemented a fix, fully restoring normal service at 22:00 UTC the same day after 5.1 hours of downtime.

A major incident affected MRI Software's Agency Central service starting on May 25, 2026 at 15:10 UTC, lasting approximately 5.2 hours. The technical team identified the source of the issue and worked on a fix throughout the outage period. Normal service was fully restored on May 25, 2026 at 22:00 UTC.

MRI Software's Secure Sign North America experienced a major outage starting at 15:13 UTC on May 13, 2026, preventing all users from accessing the service. The incident lasted approximately 1.7 hours, with a fix applied at 16:38 UTC and full service restoration confirmed by 18:02 UTC.

On May 13, 2026, starting at 15:13 UTC, all users of MRI Software's CTM eContracts and CTM One platforms experienced a complete inability to access the services. The incident lasted approximately 1.8 hours, with a fix applied at 16:38 UTC and full service restoration confirmed by 18:01 UTC.

MRI Software's HAB service experienced a major incident starting on May 1, 2026 at 21:00 UTC that lasted 56.9 hours. A fix was applied on May 3 at 12:00 UTC, followed by monitoring, and normal service was fully restored on May 5, 2026 at 01:30 UTC.

MRI Software's Contract Assistance service in the EMEA region experienced an outage starting on April 23, 2026 at 16:30 UTC that lasted 47.2 hours. The technical team identified the source of the issue on April 24th and worked on implementing a fix throughout the incident. Normal service was fully restored on April 25, 2026 at 20:15 UTC.

MRI Software's Contract Assistance service experienced an outage starting on April 16, 2026 at 15:30 UTC that lasted approximately 23.8 hours. The technical team identified the source of the issue on April 17th and worked on implementing a fix. Normal service was fully restored on April 18, 2026 at 08:07 UTC with continued monitoring in place.

A major incident affected MRI Software's Property Management X service for 17.1 hours starting April 14, 2026 at 13:30 UTC, specifically impacting Citrix users who experienced login issues or saw no applications available in the Citrix Storefront. A fix was applied on April 14 at 23:45 UTC and normal service was fully restored on April 15 at 00:42 UTC.

MRI Software experienced a service issue affecting PMX - NA that began on February 27, 2026 at 16:15 UTC. The incident was classified as minor and lasted approximately 2.1 hours while the team investigated and worked to restore normal service. Normal service was fully restored and the team continued monitoring the service closely.