Outage in Mux
Playback issues and delays in video processing
Resolved MajorIncident Report
We are currently investigating an issue causing increased time in processing assets starting from 12:35 UTC.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/20/2024 03:07PM
This incident has been resolved.
MONITORING
over 1 year ago - at 08/20/2024 02:16PM
We have finished the processing backlog of ingest jobs and Mux Video is operating normally. The engineering team continue to monitor the system health.
IDENTIFIED
over 1 year ago - at 08/20/2024 01:38PM
We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.
INVESTIGATING
over 1 year ago - at 08/20/2024 01:06PM
We are currently investigating an issue causing live and on-demand playback issues and increased time in processing assets starting from 12:35 UTC.
INVESTIGATING
over 1 year ago - at 08/20/2024 12:55PM
We are currently investigating an issue causing increased time in processing assets starting from 12:35 UTC.
Latest Mux outages
Mux Data Monitoring Failing to Load - 2 days ago
Elevated errors going live - 4 days ago
Increase in error rates for image delivery - 16 days ago
EU Data ingest collection issues - about 1 month ago
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