Degraded Performance Across Calls, Apps and Dashboards

This is confirmed as resolved, and a Post Mortem will be provided ASAP via this status page.

A fix has been implemented and we are monitoring the situation.

We are seeing degraded performance in some areas and working on the fix as we speak.

Normal service has resumed again and our team continue to closely monitor the situation.

We're investigating further reports of similar issues and will provide a further update within 30 minutes

Service has been restored in most areas and continues to improve in some niche cases. Our Team are still monitoring the incident and will mark this as resolved after a successful period. More information will be provided later via Post Mortem on this status.

The affected traffic is being rerouted and we're beginning to see performance in those areas improve. We are continuing to monitor and will provide a further update in the next 30 minutes.

Our NOC are investigating reports of degraded performance across various elements of our platform, including calls, softphone apps and load speeds with our online dashboards. We will provide a further update in 30 minutes.