Outage in Nebula

Call Queue Login

Resolved Minor

July 10, 2025 - Started 9 months ago - Lasted about 10 hours
Official incident page

Incident Report

We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended. A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.

Components affected

Nebula Core Network

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/10/2025 05:20PM

After a period of successful monitoring, this incident is confirmed as resolved.

MONITORING 9 months ago - at 07/10/2025 08:50AM

We are actively monitoring this incident and will mark as resolved after a successful period.

IDENTIFIED 9 months ago - at 07/10/2025 08:22AM

The fix is still being deployed and is now resolved for the majority of customers. Will provide further update in 30 minutes.

IDENTIFIED 9 months ago - at 07/10/2025 07:50AM

We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended.

A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.

Latest Nebula outages

Issues with desktop app and online portal access. - about 1 month ago

Delay on outbound calls connecting - about 1 month ago

Brief interruption on apps, dashboards - 3 months ago

Issues logging into apps and dashboards - 3 months ago

(Updated) Post-dial delay and audio issues on softphone apps and handsets - 3 months ago

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