Outage in Nebula

Call Queue Login

Resolved Minor
July 10, 2025 - Started 6 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended. A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.
Components affected
Nebula Core Network
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/10/2025 05:20PM

After a period of successful monitoring, this incident is confirmed as resolved.

MONITORING 6 days ago - at 07/10/2025 08:50AM

We are actively monitoring this incident and will mark as resolved after a successful period.

IDENTIFIED 6 days ago - at 07/10/2025 08:22AM

The fix is still being deployed and is now resolved for the majority of customers. Will provide further update in 30 minutes.

IDENTIFIED 6 days ago - at 07/10/2025 07:50AM

We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended.

A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.

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