Outage in Neon One

Some users unable to log in to Neon One applications

Resolved Major
October 03, 2025 - Started 5 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso.com/login to access their Neon One applications. We are expecting brief downtime for user login while we release a fix for this issue. Front end forms and payments are not impacted.
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Neon Giving Days Neon One Neon CCM Neon One Arts People Neon One Neon Websites
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/03/2025 07:48PM

This incident has been resolved.

MONITORING 5 days ago - at 10/03/2025 03:46PM

We are continuing to monitor this issue. We're seeing ongoing reports of a 404 error upon login - however, users can click "Go to Home" to proceed with login. Please use this path temporarily as we fix this remaining issue.

MONITORING 5 days ago - at 10/03/2025 03:10PM

A fix has been implemented for admin login issues. 429 errors are now resolved. We will continue to monitor to ensure errors do not reoccur.

IDENTIFIED 5 days ago - at 10/03/2025 02:41PM

We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso.com/login to access their Neon One applications. We are expecting brief downtime for user login while we release a fix for this issue. Front end forms and payments are not impacted.

Latest Neon One outages

Neon One Academy login failures - 1 day ago
Admin login errors - 1 day ago
Some browsers unable to enter credit card details - 6 days ago
System slow down - Arts People - 21 days ago
Intermittent login issues on Google Chrome - about 1 month ago

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